Terms and Conditions of Sales

When making a purchase with us legal obligations arise and your right to a refund charged to your credit card or paid in any other way agreed by us, are limited by our Terms and Conditions.

Once payment is made, it is deemed that you have read and understood the Terms and Conditions for such purchase so don’t make a purchase through this site unless you understand and agree to all the Terms and Conditions. If you have any queries, please contact us on sales@pack2go.co.za.

Payment Options and Pricing

All of our transactions are processed in South African Rands (ZAR). We strive to offer competitive prices on the full range of Pack2Go products. The total order price will include the price of your purchase plus any applicable sales tax (VAT) and shipping charges (on the day of shipping).

We reserve the right to change pricing at any time without prior notice. Should prices be reduced on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To be eligible for the refund you must contact us within 14 days of shipment.

Payment Options

Payment may be made via Visa, MasterCard or by bank transfer into The Provider’s bank account, the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired by Pack2Go via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Customer details separate from card details

We take your online security seriously and your Customer details will be stored by us separately from your card details.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Delivery policy

All our packaging is supplied to order and then shipped straight to you as soon as possible.

Order Processing

Your order will be dispatched once payment is validated/received (for EFT’s this means that we cannot process the order until the funds have cleared in our account, which is usually the next business day). Should stock be available, orders will be dispatched the same day that payment is validated/received.

Should a product be unavailable for any reason, we will contact you directly with a delivery time estimate. In the event of unforeseen circumstances which may cause delays we will contact you directly with a revised delivery schedule.

Local Shipping

For orders within major cities in South Africa we use a courier service. Please allow 2 to 5 days from receipt of payment to receive your order. Please ensure the correct shipping address is provided from the outset as ownership and risk will pass to you once the order has left our premises.

  • Flat Rate (main cities in South Africa) – R92 ex vat
  • For areas not serviced by our courier company, We will deliver to the nearest depot that our Courier company uses

Undelivered Packages

In the case of a package not finding its way to you and being returned to us, we will make every attempt to contact you to arrange for re-shipment. You will be united with your Pack2Go delights, we promise.

Should the package remain undelivered or uncollected for a period of 30 days, your package will be sold to defray expenses and your payment forfeited and it will be assumed that you have abandoned your goods.

International Shipping

We love for our packaging to travel as far afield as possible, and are happy to do everything in our power to accommodate International orders. However transport costs can sometimes costly so please contact us directly at sales@pack2go.co.za, so we can discuss the best way to get your order to you.

Cancelling orders

If you change your mind (errr… but why on earth would you?) you are entitled to cancel any sale concluded on this Website within 7 days after date of receipt of the goods. In such an event:

  • the full value of the purchase price less shipping and Payfast service costs will be refunded to you within 7 days of you notifying us via email to sales@Pack2Go.co.za of your intent to cancel
  • you undertake not to open or use the Goods
  • you will have to bear the shipping cost of returning the goods to us

If your order delivery is delayed for more than 7 days from the stipulated delivery date (or where none is specified, beyond 30 days from the order date) you are also entitled to cancel your order. Please read the Return Policy for further details. All of this will be subject to us actually receiving the goods (unopened, not damaged and in good order) within the allotted time frame.

Returns / Refund Policy

We hope that each order brings you a sense of the joy it was produce with, but we are not machines, and no matter how hard we try, mistakes can happen. So if on receiving your order you find you’re your goods are damaged, or the product supplied is not the same as what was ordered, we will gladly provide you with a replacement or refund as long as you return the goods to us unopened and unused in their original packaging.

Damaged goods

  • Please email us at sales@Pack2Go.co.za from the email address used to make the purchase within 7 days
  • When the product is received in a damaged condition from our couriers it should be clearly noted on the POD (“Proof of Delivery”).

Incorrect goods

  • Please email us at Pack2Go.co.za from the email address used to make the purchase within 7 days

If the Goods have been approved for return we will notify you and either arrange for our couriers to collect the item from you OR request that you post it back to us OR ask you to return the item to our roastery location (dependent on the individual circumstances and original order’s shipping method) within 14 days.

Should you need to post the Goods to us please be sure to use our postal address (available above under ‘Contact Information’) and please package the goods carefully so that they do not become damaged en route. Please include a copy of your original invoice with any return.

Once your returned product has been received at our roastery we will endeavour to make sure your refund is back in your account within 7 days.

What happens if the product I have bought is faulty?

If within 7 of purchase, you have used a product and found it to be faulty, we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance. To initiate this process you will need to contact us on sales@pack2go.co.za to explain the issue. We will do our best to action your query as quickly as possible. Some products have longer warranties than others. These warranties are usually listed on the product page of each relevant product.

Responsibility

You take responsibility for all aspects relating to the transaction performed on this site. This includes the sale of goods and services, customer service and support, dispute resolution and delivery of goods. Any complaints regarding the standard and quality of the product or products bought through our e-commerce facility should be directed to: sales@pack2go.co.za