Simply Select a category, click on a product, choose a size and add to your cart!
What is the minimum quantity that I can order?
Most products have pack sizes as small as 100 pieces.
Is there a discount for larger quantities
Yes and this has been worked into your price. For quantities larger than offered online, please contact us on email@example.com
How will I get my order?
Your order will be delivered to you or you may arrange collection from our warehouse based on the options you select at Checkout.
How do I pay?
You will be presented with options to pay at Checkout. This will include Pay by Card and EFT options. Please remember to use the order number as reference.
What if I am not satisfied with my purchase?
We will do our best to ensure you get what you desire, but if things don’t work out we will be happy to exchange or refund according to our terms and conditions.
How will I know if the size is right for my product?
You may consult the information provided, email us for assistance and also purchase a sample pack.
What do I do if what I want is out of stock?
Please send us your details at firstname.lastname@example.org and we will inform you when the product is available.
I can’t see any shipping options when checking out.
Oops! It seems our link to our courier has dropped. Please let us know by emailing email@example.com and we will provide alternative options.
What is a gusset?
This is the creased in bottom or sides that allow a pouch to stand up. It is indicated as SG (side gusset) or BG (Bottom Gusset)
What is a tear nick?
This is the little cut on the edges that make it easier to tear the pouch open more easily.
How do I seal the pack?
Even if the pouch has a zip seal, we strongly recommend that pouches are sealed using a heat sealer. See the category “Heat Sealers”
What is the valve for?
You will find these on coffee pouches. They are essential for releasing the gas generated by the coffee beans. If you are not packing this, then you won’t need one.
Is the grammage and volume the same thing?
Not always but it is true for liquids. For powders and granules more space may be required. Weighing your product in a volumetric container may help to work out the volume. All our standup pouches are rated in millilitres and coffee pouches in grams and kilograms
Are the pouches suitable for freezing?
Most pouches (except for Kraft pouches) are suitable for freezing.
Are the pouches recyclable? biodegradable?
Since our pouches are laminated with different materials they are not recyclable or biodegradable. However we are constantly developing new options. Watch this space!
Do the 3 side seal pouches have a zip?
Unfortunately not at this stage. They are heat sealable, though and have a tear nick.